Terms & Conditions
Shipping Policy
Thank you for visiting and shopping at Hoysalacoffeeandspices.com.
Following are the terms and conditions that constitute our Shipping
Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be
delayed by a few days. Please allow additional days in transit for
delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or telephone.
Shipping rates & delivery estimates
The cost of shipping is included in the MRP. No extra charges. Minimum order quantity may vary for very remote locations.
Delivery is usually within 5 working days from the date of shipping. Delivery to remote locations may take up to 7 working days.
Delivery delays can occasionally occur.
Shipment to P.O. boxes
Hoysalacoffeeandspices.com ships to addresses within India. We do not
ship to PO boxes. A Mobile number is mandatory for all shipments.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has
shipped containing your tracking number(s). The tracking number will be
active within 24 hours.
Customs, Duties and Taxes
Hoysalacoffeeandspices.com is not responsible for any customs and
taxes applied to your order. All fees imposed during or after shipping
are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Hoysalacoffeeandspices.com is not liable for any products damaged or
lost during shipping. If you received your order damaged, please contact
the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside India.
Return & Refund Policy
Thanks for shopping at Hoysalacoffeeandspices.com.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us at hoysalacosco@gmail.com
